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Ask about one item first
Before the dates, before the container, before anything else. If there is a piano, an inlaid cabinet or a guitar in the house, that single question shapes the entire timetable.
Send a photograph of the detail
Not the whole cabinet — the inlay. Not the whole piano — the keys. Not the whole guitar — the fingerboard and the label inside the sound hole.
Those photographs let us tell you early whether a permission question is likely, and early is the only useful time to know it.
Tell us about the garden too
Tools, pots, outdoor furniture and anything wooden that has lived outside. On biosecurity-led destinations that is where the problems come from, and it is solved with cleaning rather than paperwork.
If something went wrong
Write and say so plainly. Your booking contract covers claims and the time limits on them, and we would far rather deal with it directly than leave you reading clauses on your own.